Frequently asked questions
What are these accessories made of?
Each piece combines high-quality natural wood (including walnut and dark-stained hardwood) with genuine leather. The fine stitching and carefully integrated wood accents reflect premium craftsmanship, and each item is slightly unique thanks to the natural wood grain.
How many cards can the wallets and card holders hold?
The bi-fold wallets feature multiple card slots plus compartments for cash and IDs. The slim card holders securely hold several cards (credit cards, business cards, IDs) while staying compact enough to slide into any pocket or bag.
Are they really pocket-friendly?
Yes, all models are designed to be compact and lightweight — from the slim card holder (about 10 x 6.5 x 1 cm, 50 g) to the bi-fold wallet (about 11 x 9 x 2 cm, 150 g). They fit comfortably in a trouser pocket, jacket or handbag.
How do I care for the wood and leather?
Wipe with a soft, dry cloth and apply a leather conditioner occasionally on the leather parts. Avoid water, excessive moisture, extreme heat and direct sunlight, and store in a cool, dry place when not in use.
Is it a good gift idea?
Absolutely! The unique wood-and-leather combination makes these accessories stand out from classic wallets. They're a perfect gift for birthdays, Father's Day, graduations or any occasion — for professionals, travelers and minimalists alike.
Where do you ship?
We ship within the United States only. No international shipping.
Is shipping free?
Yes. All orders ship free of charge, regardless of cart value.
When is my order processed?
We prepare orders in 1–2 business days, with protective packaging built for heavy blocks. Orders placed before 4:00 PM Mountain Time on a business day are processed the same day.
How long does delivery take?
Total time: 5–7 business days (1–2 days handling + 4–5 days transit with UPS, USPS, FedEx or DHL eCommerce).
How do I track my order?
As soon as your order ships you receive an e-mail with the tracking number and carrier link. You can also check anytime on our Track your order page.
Can I return a product?
Yes. We accept returns within 30 calendar days of delivery — no reason required. Details in the Returns & Refunds Policy.
Who pays for return shipping?
For a defect, damage or wrong item — Shopaverly pays. For a change of mind — the customer pays. Either way, we provide the return label.
When do I get my refund?
Within 7 business days of the returned product arriving at the warehouse. Refunds go to the same payment method used at purchase.
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover and Diners Club cards; Apple Pay, Google Pay, Shop Pay and PayPal digital wallets. Details in the Payment Policy.
Is payment secure?
Yes. Payments run through Shopify Payments and PayPal — PCI DSS Level 1 certified processors, with 3-D Secure and SSL/TLS encryption. Your card details are never stored on our servers.
Are there hidden fees?
No. The price on the product page plus any applicable sales tax shown at checkout is everything you pay. Shipping is free. No handling fees, no surcharges.
Can I cancel or change my order?
Yes, but without delay. Write to support@shopaverly.com. Changes are only possible until the package is handed to the carrier.
I received a different product than I ordered — what do I do?
Contact us by e-mail (support@shopaverly.com) with your order number and photos. We cover return shipping and, your choice, send the correct product or refund you in full.
How do I contact customer support?
E-mail: support@shopaverly.com. Phone: +1 307 204 0261. Hours: Mon–Fri, 9:00 AM – 5:00 PM (Mountain Time). We reply within 1 business day.
