Contact

Shopaverly is a brand of wooden butcher blocks, operated by AVERLY COMMERCE LLC. We ship from our fulfillment partner's facility in California, free of charge, in 5–7 business days. Customer support runs on US hours.

The fastest ways to reach us
E-mail support@shopaverly.com
Phone +1 307 204 0261
Hours Mon–Fri, 9:00 AM – 5:00 PM (Mountain Time)
Response time within 1 business day

We answer all messages in the order they arrive. Requests received on weekends or holidays are handled the next business day.

What to write to us about

Order status, package tracking

The fastest route: www.shopaverly.com/apps/track123 — enter your order number and the e-mail used at purchase.

If tracking shows no updates for 48 hours — write to support@shopaverly.com.

Returns and exchanges

Full procedure: Returns & Refunds Policy.

To start a return, e-mail support@shopaverly.com with:

  • your order number
  • the reason for the return (defect, wrong item, change of mind)
  • photos (if claiming a defect)

You'll receive a printable return label within 1 business day.

Defect claims

Document with photos and write to support@shopaverly.com. We handle claims promptly and cover return shipping for defects.

Questions about blocks, woods, care

Check the FAQ first — the "Products & materials" and "Care" sections answer the most common questions.

Payment

Full information: Payment Policy.

Legal matters and privacy

Postal correspondence

For any paper correspondence — returns, claims, documents — contact customer support first at support@shopaverly.com. We'll point you to the right address depending on the case:

  • Product returns: customer support provides the return label with our fulfillment partner's address in Fontana, CA.
  • Claims: handled electronically — an e-mail with your order number is enough.
  • Legal documents: the registered address of AVERLY COMMERCE LLC is in the Legal Notice.

Social media

Frequently asked questions

What are Shopaverly butcher blocks made of?

Every block is real wood — maple, walnut, oak, teak, cherry, hickory and more, depending on the model. The exact wood is listed in the "Specifications" section of each product page.
Are the blocks food-safe?

Yes — our blocks are designed for food preparation and serving (chopping, carving, charcuterie). Follow the care instructions on each product page.
How do I care for a wooden block?

Hand wash with warm soapy water, dry immediately, and feed the wood every 4–8 weeks with food-grade mineral oil. No dishwasher, no prolonged soaking.
What sizes and shapes do you offer?

The collection counts thirty-three models — rectangular, round and hexagonal, in different woods and dimensions. Exact dimensions are on each product page.
Will my block look exactly like the photos?

Grain, knots and tone vary slightly from piece to piece — that is the nature of wood, not a defect. Slight variations in tone (5–10%) are possible.
Where do you ship?

We ship within the United States only. No international shipping.
Is shipping free?

Yes. All orders ship free of charge, regardless of cart value.
When is my order processed?

We prepare orders in 1–2 business days, with protective packaging built for heavy blocks. Orders placed before 4:00 PM Mountain Time on a business day are processed the same day.
How long does delivery take?

Total time: 5–7 business days (1–2 days handling + 4–5 days transit with UPS, USPS, FedEx or DHL eCommerce).
How do I track my order?

As soon as your order ships you receive an e-mail with the tracking number and carrier link. You can also check anytime on our Track your order page.
Can I return a product?

Yes. We accept returns within 30 calendar days of delivery — no reason required. Details in the Returns & Refunds Policy.
Who pays for return shipping?

For a defect, damage or wrong item — Shopaverly pays. For a change of mind — the customer pays. Either way, we provide the return label.
When do I get my refund?

Within 7 business days of the returned product arriving at the warehouse. Refunds go to the same payment method used at purchase.
Which payment methods do you accept?

Visa, Mastercard, American Express, Discover and Diners Club cards; Apple Pay, Google Pay, Shop Pay and PayPal digital wallets. Details in the Payment Policy.
Is payment secure?

Yes. Payments run through Shopify Payments and PayPal — PCI DSS Level 1 certified processors, with 3-D Secure and SSL/TLS encryption. Your card details are never stored on our servers.
Are there hidden fees?

No. The price on the product page plus any applicable sales tax shown at checkout is everything you pay. Shipping is free. No handling fees, no surcharges.
Can I cancel or change my order?

Yes, but without delay. Write to support@shopaverly.com. Changes are only possible until the package is handed to the carrier.
I received a different product than I ordered — what do I do?

Contact us by e-mail (support@shopaverly.com) with your order number and photos. We cover return shipping and, your choice, send the correct product or refund you in full.
How do I contact customer support?

E-mail: support@shopaverly.com. Phone: +1 307 204 0261. Hours: Mon–Fri, 9:00 AM – 5:00 PM (Mountain Time). We reply within 1 business day.

Checked edge to edge, piece by piece.

We work with selected manufacturing partners: every model passes a check of edges, finish and surface before entering the collection. Orders and returns are handled through our fulfillment partner in California.

About us
Raw lumber and woodworking tools — the material behind our blocks

Free US shipping

Tracked delivery

SSL secure payments

30 days to return