Refund policy
Effective date: July 14, 2026
At Shopaverly we want every block to earn its place on your counter. If a product doesn't meet your expectations, you have every right to return it.
Here you'll find everything you need: how to return a product, within what timeframe, who pays for shipping and when you get your refund.
1. Return window
We accept returns within 30 calendar days of the day you receive your order — no reason required.
2. What can be returned
We accept returns for the following reasons:
- Defective product (e.g. cracks, finishing defects, manufacturing faults),
- Damaged in transit,
- Wrong item received (different from what you ordered),
- Change of mind (e.g. the size or wood tone doesn't fit your kitchen).
Condition of returned products
For a return to be accepted, the product must be:
- new and unused,
- in its original packaging with the protective materials,
- complete (labels and accessories included),
- free of signs of use, stains or odors.
Blocks showing signs of food contact, knife marks or washing cannot be returned for hygiene reasons — but are of course still covered if the issue is a defect.
3. How to start a return — step by step
Step 1 — Contact us
E-mail support@shopaverly.com with:
- your order number,
- the reason for the return,
- photos of the product, if the reason is a defect or damage.
Step 2 — Receive your return label
After approval from customer support you will receive a return label to download and print, together with shipping instructions.
Step 3 — Ship the package
Pack the product in its original packaging with the protective materials, attach the return label and drop the package off with the indicated carrier.
Step 4 — Refund
After we receive and inspect the return, we refund the full amount within 7 business days.
4. Return address
Returns are shipped to our fulfillment partner in California:
Shopaverly Returns (c/o ShipBob) 11010 Juniper Ave Fontana, CA 92337 United States
Before shipping anything, e-mail support@shopaverly.com — we will send you the return label within 1 business day.
We do not accept COD (cash-on-delivery) packages or returns that have not been approved in advance.
5. Who pays for return shipping
| Reason for return | Cost covered by |
|---|---|
| Defective product | Shopaverly |
| Damaged in transit | Shopaverly |
| Wrong item received | Shopaverly |
| Change of mind | Customer |
In every case we provide the return label. If return costs are the Customer's responsibility, the amount is deducted from the refund or charged by the carrier at drop-off.
6. Refund method and timing
- Refund method: to the same payment method used for the purchase (card, PayPal, Apple Pay, Google Pay, Shop Pay).
- Timing: up to 7 business days after the returned product arrives at our warehouse.
- No fees: we charge no restocking fee.
7. Exchanges
We accept exchanges within 30 days of delivery — for another model, wood or size available in our catalog.
The exchange procedure is identical to the return procedure (e-mail, label, shipping). Once we receive the returned product, we ship the replacement at no extra shipping cost (for items of equal value; any price difference is settled).
8. Defective products after the return window
If a manufacturing defect appears after the 30-day window, contact us at support@shopaverly.com with your order number, a description and photos. Your statutory rights, including any implied warranties under the laws of your state, remain unaffected — we will repair, replace or refund as required.
9. If we can't resolve it
Contact us first — most issues are resolved within one business day. You also always have the right to complain to your state Attorney General's consumer protection office or the Better Business Bureau, or to bring a claim in small claims court.
10. Returns contact
For any question about returns, exchanges or claims:
E-mail: support@shopaverly.com Phone: +1 307 204 0261 Hours: Mon–Fri, 9:00 AM – 5:00 PM (Mountain Time) Response time: within 1 business day
Please handle all return correspondence by e-mail — it keeps the full case history and speeds up sending your return label.