FAQ
Everything you need to know before buying a Shopaverly block — materials, care, shipping, returns, payment and order management. Can't find your answer? Write to support@shopaverly.com — we reply within 1 business day.
Products & materials
What are Shopaverly butcher blocks made of?
Every block is real wood — maple, walnut, oak, teak, cherry, hickory, beech, ash, or rarer species like zebrawood, padauk and purpleheart, depending on the model. The exact wood is listed in the "Specifications" section of each product page.
What is end-grain construction?
Most of our blocks are end-grain: the wood fibers face upward in a checkerboard pattern. That's the traditional butcher-shop build — it's gentler on knife edges, hides light scoring, and stands up to heavy daily chopping.
Are the blocks food-safe?
Yes — our blocks are designed for food preparation and serving. Follow the care instructions on each product page.
Can I put a block in the dishwasher?
No. Wood doesn't tolerate dishwashers (warping, cracking). Hand wash with warm soapy water, dry immediately, and never submerge the block in water.
How do I maintain a wooden block?
Hand wash, dry right away, and feed the wood regularly (every 4–8 weeks depending on use) with food-grade mineral oil. Avoid prolonged soaking and extreme temperature swings.
Do the colors match the photos?
Keep in mind that every screen is different and wood is a natural material — slight variations in tone and grain (typically 5–10%) are possible and part of each piece's character. If in doubt, you have our Returns Policy (30 days, no reason required).
Shipping
How much does shipping cost?
Shipping is free for all US orders, regardless of cart value.
Where do you ship?
We ship within the United States only. No international shipping.
How long does delivery take?
5–7 business days in total: 1–2 days handling + 4–5 days transit. Orders placed before 4:00 PM Mountain Time on a business day are processed the same day.
Which carriers do you use?
UPS, USPS, FedEx and DHL eCommerce.
Can I track my order?
Yes. As soon as your order ships you get an e-mail with the tracking number and carrier link. You can also check anytime on our Track your order page.
What if my package doesn't arrive or arrives damaged?
Write to support@shopaverly.com with photos of the damage and packaging. We open a carrier investigation and — your choice — reship the order or refund you in full.
Returns & exchanges
How long do I have to return a product?
30 calendar days from delivery — no reason required.
Who pays for return shipping?
For a defect, damage or wrong item — Shopaverly pays. For a change of mind — the customer pays. Either way, we provide the return label.
Can I exchange a block?
Yes. Exchanges are possible within 30 days — for another model, wood or size in our catalog. Same procedure as a return.
Where do returns go?
To our fulfillment partner in California: Shopaverly Returns (c/o ShipBob), 11010 Juniper Ave, Fontana, CA 92337. Before shipping, write to us — we'll send the return label with instructions within 1 business day.
When do I get my refund?
Within 7 business days of the returned product arriving at the warehouse. Refunds go to the same payment method used at purchase.
Payment
Which payment methods do you accept?
Cards: Visa, Mastercard, American Express, Discover, Diners Club Digital wallets: Apple Pay, Google Pay, Shop Pay, PayPal
Details: Payment Policy.
Is payment secure?
Yes. Payments run through Shopify Payments and PayPal — PCI DSS Level 1 certified processors, with 3-D Secure for cards. Your card details are never stored on our servers.
What currency are prices in?
US dollars (USD). Shipping is free; any applicable sales tax is shown at checkout before you pay.
Are there hidden fees?
No. The price on the product page plus any applicable tax shown at checkout is everything you pay. Shipping is free. No handling fees, no surcharges.
Order management
Can I cancel or change my order after placing it?
Yes, but without delay. Write to support@shopaverly.com. Changes are only possible until the package is handed to the carrier.
I received a different product than I ordered — what do I do?
Contact us by e-mail (support@shopaverly.com) with your order number and photos. We cover return shipping and, your choice, send the correct product or refund you in full.
How do I contact customer support?
E-mail: support@shopaverly.com Phone: +1 307 204 0261 Hours: Mon–Fri, 9:00 AM – 5:00 PM (Mountain Time) We reply within 1 business day.
