Shipping policy
Effective date: July 14, 2026
At Shopaverly we make sure your butcher block arrives fast, in perfect condition and with no hidden costs.
All orders are picked, packed and shipped by our fulfillment partner ShipBob from their facility at 11010 Juniper Ave, Fontana, CA 92337.
1. Delivery area
We ship within the United States only.
We do not ship internationally.
2. Shipping cost
Delivery is free for every order. Regardless of cart value or the number of products — you pay no shipping costs.
Any applicable sales tax is calculated and shown at checkout before you pay — no hidden fees.
3. Delivery time
Total time from order to delivery: 5–7 business days.
| Stage | Time |
|---|---|
| Handling & dispatch | 1–2 business days |
| Transit | 4–5 business days |
| Total | 5–7 business days |
Processing cut-off
Orders placed before 4:00 PM Mountain Time on a business day are processed the same day. Orders placed after 4:00 PM or on weekends/holidays are processed the next business day.
Times are in business days (Mon–Fri, excluding US federal holidays).
4. Carriers
Your order is delivered by one of our trusted carriers:
| Carrier | Delivery type |
|---|---|
| UPS | home delivery |
| USPS | home delivery |
| FedEx | home delivery |
| DHL eCommerce | home delivery |
The carrier is selected automatically during fulfillment based on your address and package size.
5. Packaging
Butcher blocks are heavy, so every shipment is prepared with:
- a rigid transport carton,
- bubble wrap and void fill,
- reinforced corners for larger blocks.
If your package arrives damaged — see section 7.
6. Order tracking
As soon as your order ships, you receive an e-mail with the tracking number and a link to the carrier's portal. You can also check your order status anytime on our Track your order page.
7. Lost or damaged packages
If your package is lost or arrives damaged:
- Without delay, e-mail support@shopaverly.com with photos of the damage (and of the packaging if the damage is visible from outside).
- We open an investigation with the carrier.
- Once resolved — at your choice — we reship the order or refund you in full.
Full claim rules are in the Returns & Refunds Policy.
8. Delivery address
We deliver to physical addresses within the United States (street, number, ZIP code, city, state).
We do not deliver to:
- P.O. boxes,
- APO/FPO addresses,
- addresses outside the United States.
Please double-check your address before completing your order.
9. Holiday periods
Ahead of major holidays (Thanksgiving, Christmas), delivery may take longer due to carrier volume. If so, we announce it in advance on the homepage and by e-mail.
10. Returns
See the Returns & Refunds Policy.
11. Shipping contact
For any question about your order status, delivery or carrier:
E-mail: support@shopaverly.com Phone: +1 307 204 0261 Hours: Mon–Fri, 9:00 AM – 5:00 PM (Mountain Time) Response time: within 1 business day