Frequently asked questions
What are the keychains made of?
Each keychain is crafted from high-quality natural wood (walnut, olive wood or stained hardwood depending on the model), paired with a sturdy metal ring — brass, gold-plated or classic steel. Some models also feature a genuine leather strap.
Will the keychain hold my keys securely?
Yes, the durable metal ring ensures a firm, secure hold on your keys for daily use — at home, at the office, in the car or while traveling. It won't bend or loosen over time.
How do I care for my wooden keychain?
Simply wipe it with a soft, dry cloth when needed. Avoid prolonged exposure to water, harsh chemicals and direct sunlight. The brass or gold-plated ring can be gently polished, and leather straps can be treated with a leather conditioner occasionally.
Why does my keychain look slightly different from the photos?
Because each piece is made from natural wood, the grain patterns and shades are unique to every item. No two keychains are exactly alike — that's the charm of an authentic, natural accessory.
Is it a good gift idea?
Absolutely! Compact, elegant and unisex, it makes a thoughtful gift for birthdays, anniversaries or any occasion. With several designs available (hexagonal, cube, teardrop, ring, leather strap...), there's a style for everyone.
Where do you ship?
We ship within the United States only. No international shipping.
Is shipping free?
Yes. All orders ship free of charge, regardless of cart value.
When is my order processed?
We prepare orders in 1–2 business days, with protective packaging built for heavy blocks. Orders placed before 4:00 PM Mountain Time on a business day are processed the same day.
How long does delivery take?
Total time: 5–7 business days (1–2 days handling + 4–5 days transit with UPS, USPS, FedEx or DHL eCommerce).
How do I track my order?
As soon as your order ships you receive an e-mail with the tracking number and carrier link. You can also check anytime on our Track your order page.
Can I return a product?
Yes. We accept returns within 30 calendar days of delivery — no reason required. Details in the Returns & Refunds Policy.
Who pays for return shipping?
For a defect, damage or wrong item — Shopaverly pays. For a change of mind — the customer pays. Either way, we provide the return label.
When do I get my refund?
Within 7 business days of the returned product arriving at the warehouse. Refunds go to the same payment method used at purchase.
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover and Diners Club cards; Apple Pay, Google Pay, Shop Pay and PayPal digital wallets. Details in the Payment Policy.
Is payment secure?
Yes. Payments run through Shopify Payments and PayPal — PCI DSS Level 1 certified processors, with 3-D Secure and SSL/TLS encryption. Your card details are never stored on our servers.
Are there hidden fees?
No. The price on the product page plus any applicable sales tax shown at checkout is everything you pay. Shipping is free. No handling fees, no surcharges.
Can I cancel or change my order?
Yes, but without delay. Write to support@shopaverly.com. Changes are only possible until the package is handed to the carrier.
I received a different product than I ordered — what do I do?
Contact us by e-mail (support@shopaverly.com) with your order number and photos. We cover return shipping and, your choice, send the correct product or refund you in full.
How do I contact customer support?
E-mail: support@shopaverly.com. Phone: +1 307 204 0261. Hours: Mon–Fri, 9:00 AM – 5:00 PM (Mountain Time). We reply within 1 business day.
