Frequently asked questions
Are the spoons safe for non-stick cookware?
Yes, natural wood is gentle on all surfaces — it won't scratch your pots and pans, including non-stick and ceramic-coated cookware. You can stir and flip with confidence.
How do I clean and care for my wooden utensil?
Hand wash with mild soap and warm water, then dry thoroughly. Avoid soaking in water and do not put it in the dishwasher. Occasionally apply food-safe mineral oil (or olive oil for the olive wood spoon) to preserve the wood's natural luster.
Does the wood absorb odors or affect the taste of food?
No, high-quality hardwoods like acacia, beechwood and olive wood are naturally dense and food-safe. They don't react with ingredients, don't retain odors with proper care, and never alter the taste of your dishes.
Why does my spoon look slightly different from the photos?
Each utensil is crafted from natural wood, so every piece is unique — the grain pattern and shade vary slightly from one item to another. That's the guarantee of an authentic, natural product.
Is it heat-resistant?
Yes, wood naturally doesn't conduct heat — the handle stays cool even when stirring hot soups, sauces and stews. Just avoid leaving it resting in a hot pan for extended periods and keep it away from open flames.
Where do you ship?
We ship within the United States only. No international shipping.
Is shipping free?
Yes. All orders ship free of charge, regardless of cart value.
When is my order processed?
We prepare orders in 1–2 business days, with protective packaging built for heavy blocks. Orders placed before 4:00 PM Mountain Time on a business day are processed the same day.
How long does delivery take?
Total time: 5–7 business days (1–2 days handling + 4–5 days transit with UPS, USPS, FedEx or DHL eCommerce).
How do I track my order?
As soon as your order ships you receive an e-mail with the tracking number and carrier link. You can also check anytime on our Track your order page.
Can I return a product?
Yes. We accept returns within 30 calendar days of delivery — no reason required. Details in the Returns & Refunds Policy.
Who pays for return shipping?
For a defect, damage or wrong item — Shopaverly pays. For a change of mind — the customer pays. Either way, we provide the return label.
When do I get my refund?
Within 7 business days of the returned product arriving at the warehouse. Refunds go to the same payment method used at purchase.
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover and Diners Club cards; Apple Pay, Google Pay, Shop Pay and PayPal digital wallets. Details in the Payment Policy.
Is payment secure?
Yes. Payments run through Shopify Payments and PayPal — PCI DSS Level 1 certified processors, with 3-D Secure and SSL/TLS encryption. Your card details are never stored on our servers.
Are there hidden fees?
No. The price on the product page plus any applicable sales tax shown at checkout is everything you pay. Shipping is free. No handling fees, no surcharges.
Can I cancel or change my order?
Yes, but without delay. Write to support@shopaverly.com. Changes are only possible until the package is handed to the carrier.
I received a different product than I ordered — what do I do?
Contact us by e-mail (support@shopaverly.com) with your order number and photos. We cover return shipping and, your choice, send the correct product or refund you in full.
How do I contact customer support?
E-mail: support@shopaverly.com. Phone: +1 307 204 0261. Hours: Mon–Fri, 9:00 AM – 5:00 PM (Mountain Time). We reply within 1 business day.
