Frequently asked questions
What are Shopaverly butcher blocks made of?
Every block is real wood — maple, walnut, oak, teak, cherry, hickory and more, depending on the model. The exact wood is listed in the "Specifications" section of each product page.
Are the blocks food-safe?
Yes — our blocks are designed for food preparation and serving (chopping, carving, charcuterie). Follow the care instructions on each product page.
How do I care for a wooden block?
Hand wash with warm soapy water, dry immediately, and feed the wood every 4–8 weeks with food-grade mineral oil. No dishwasher, no prolonged soaking.
What sizes and shapes do you offer?
The collection counts thirty-three models — rectangular, round and hexagonal, in different woods and dimensions. Exact dimensions are on each product page.
Will my block look exactly like the photos?
Grain, knots and tone vary slightly from piece to piece — that is the nature of wood, not a defect. Slight variations in tone (5–10%) are possible.
Where do you ship?
We ship within the United States only. No international shipping.
Is shipping free?
Yes. All orders ship free of charge, regardless of cart value.
When is my order processed?
We prepare orders in 1–2 business days, with protective packaging built for heavy blocks. Orders placed before 4:00 PM Mountain Time on a business day are processed the same day.
How long does delivery take?
Total time: 5–7 business days (1–2 days handling + 4–5 days transit with UPS, USPS, FedEx or DHL eCommerce).
How do I track my order?
As soon as your order ships you receive an e-mail with the tracking number and carrier link. You can also check anytime on our Track your order page.
Can I return a product?
Yes. We accept returns within 30 calendar days of delivery — no reason required. Details in the Returns & Refunds Policy.
Who pays for return shipping?
For a defect, damage or wrong item — Shopaverly pays. For a change of mind — the customer pays. Either way, we provide the return label.
When do I get my refund?
Within 7 business days of the returned product arriving at the warehouse. Refunds go to the same payment method used at purchase.
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover and Diners Club cards; Apple Pay, Google Pay, Shop Pay and PayPal digital wallets. Details in the Payment Policy.
Is payment secure?
Yes. Payments run through Shopify Payments and PayPal — PCI DSS Level 1 certified processors, with 3-D Secure and SSL/TLS encryption. Your card details are never stored on our servers.
Are there hidden fees?
No. The price on the product page plus any applicable sales tax shown at checkout is everything you pay. Shipping is free. No handling fees, no surcharges.
Can I cancel or change my order?
Yes, but without delay. Write to support@shopaverly.com. Changes are only possible until the package is handed to the carrier.
I received a different product than I ordered — what do I do?
Contact us by e-mail (support@shopaverly.com) with your order number and photos. We cover return shipping and, your choice, send the correct product or refund you in full.
How do I contact customer support?
E-mail: support@shopaverly.com. Phone: +1 307 204 0261. Hours: Mon–Fri, 9:00 AM – 5:00 PM (Mountain Time). We reply within 1 business day.
