Frequently asked questions
Can I put water and fresh flowers in the vase?
The wooden vases are designed for dried flowers, branches or standalone display — avoid water, as moisture can damage the natural wood finish. For fresh flowers with water, choose the ceramic vase, which is fully waterproof.
How do I clean and maintain the vase?
Simply dust it regularly with a soft, dry cloth. Avoid harsh chemicals, excessive moisture and direct sunlight to preserve the finish. For the olive wood vase, an occasional light coat of olive oil will keep its natural luster.
Why does my vase look slightly different from the photos?
Each wooden vase is crafted from natural wood, so every piece is unique — the grain patterns and shades vary from one item to another. That's the guarantee of an authentic, handcrafted product, not a mass-produced imitation.
Which rooms and decor styles does it suit?
Its timeless design fits living rooms, bedrooms, dining areas, entryways and offices. The natural wood tones and clean shapes complement all styles, from rustic and bohemian to modern and minimalist interiors.
Is it a good gift idea?
Absolutely! An elegant, handcrafted vase is a perfect gift for housewarmings, weddings, birthdays or anyone who loves natural home decor. Several shapes are available (hourglass, teardrop, geometric, carved...) to match every taste.
Where do you ship?
We ship within the United States only. No international shipping.
Is shipping free?
Yes. All orders ship free of charge, regardless of cart value.
When is my order processed?
We prepare orders in 1–2 business days, with protective packaging built for heavy blocks. Orders placed before 4:00 PM Mountain Time on a business day are processed the same day.
How long does delivery take?
Total time: 5–7 business days (1–2 days handling + 4–5 days transit with UPS, USPS, FedEx or DHL eCommerce).
How do I track my order?
As soon as your order ships you receive an e-mail with the tracking number and carrier link. You can also check anytime on our Track your order page.
Can I return a product?
Yes. We accept returns within 30 calendar days of delivery — no reason required. Details in the Returns & Refunds Policy.
Who pays for return shipping?
For a defect, damage or wrong item — Shopaverly pays. For a change of mind — the customer pays. Either way, we provide the return label.
When do I get my refund?
Within 7 business days of the returned product arriving at the warehouse. Refunds go to the same payment method used at purchase.
Which payment methods do you accept?
Visa, Mastercard, American Express, Discover and Diners Club cards; Apple Pay, Google Pay, Shop Pay and PayPal digital wallets. Details in the Payment Policy.
Is payment secure?
Yes. Payments run through Shopify Payments and PayPal — PCI DSS Level 1 certified processors, with 3-D Secure and SSL/TLS encryption. Your card details are never stored on our servers.
Are there hidden fees?
No. The price on the product page plus any applicable sales tax shown at checkout is everything you pay. Shipping is free. No handling fees, no surcharges.
Can I cancel or change my order?
Yes, but without delay. Write to support@shopaverly.com. Changes are only possible until the package is handed to the carrier.
I received a different product than I ordered — what do I do?
Contact us by e-mail (support@shopaverly.com) with your order number and photos. We cover return shipping and, your choice, send the correct product or refund you in full.
How do I contact customer support?
E-mail: support@shopaverly.com. Phone: +1 307 204 0261. Hours: Mon–Fri, 9:00 AM – 5:00 PM (Mountain Time). We reply within 1 business day.
